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Return & Refund Policy

Thank you for choosing Gangotri Pharma Pvt. Ltd. We strive to provide you with high-quality Ayurvedic products and exceptional customer service. This Return Policy explains our guidelines and procedures regarding returns and exchanges for products purchased from our website,

Returns Eligibility:

We accept returns or exchanges for products purchased directly from our website within 7 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. 

Return Process:

To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at [] within the eligible return period.
  • Provide your order details, including the order number and the reason for the return or exchange.
  • Our customer service team will guide you through the return process and provide you with the necessary instructions and shipping address.   

Return Shipping:

You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned items reach us safely. Gangotri Pharma Pvt. Ltd will not be held responsible for any lost or damaged items during the return shipping process.

Refund or Exchange:

Once we receive the returned product and confirm that it meets the eligibility criteria, we will process your refund or exchange. The refund will be issued to the original payment method used for the purchase. In the case of an exchange, we will ship the requested replacement product to you.

Non-Returnable Items:

Certain products are non-returnable, including:

  • Products that have been opened, used, or damaged.
  • Products that are not in their original packaging.
  • Products purchased from third-party retailers or websites. Please refer to their respective return policies.
Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in resolving the issue by offering a replacement, refund, or any other appropriate solution.


If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible. Once an order is shipped, it cannot be cancelled. In such cases, you may initiate a return following the guidelines mentioned above.

Please note that this Return Policy is specific to purchases made directly from our website, If you have purchased our products from other retailers or websites, please refer to their respective return policies.

If you have any questions or concerns regarding our Return Policy, please contact our customer service team for further assistance.

Note: This Return & Refund Policy is subject to the laws and jurisdiction of the location where Gangotri Pharma Pvt. Ltd operates. This Return & Refund Policy is subject to change without prior notice. For the most up-to-date information, please refer to our website.

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